Refund and Cancellation

Launch-stage refund guidance for manually activated listing access

Since access and paid credits are manually activated during launch, refund and cancellation handling is also managed manually. This page summarizes the current operating expectation.

Contact Sales
Manual activationManual refund handlingCase-by-case reviewLaunch-stage policy

Manual review of requests

Because agent packages are activated through sales rather than instant checkout, refund or cancellation requests are reviewed case by case.

Requests should be raised with sales or support
Unused or unactivated access can be reviewed more easily
Operational context matters during the launch phase

Activated access

Once listing access or credits have been activated and used, the available refund options may be limited depending on the situation.

Used credits may not be eligible for reversal
Publication, review, and support effort may already have been incurred
Any exception is handled manually by the team

How to request help

If you need clarification before activation or want to discuss a package decision, contacting sales early is the best path.

Use the contact sales page to start the conversation
Keep your account and activation details ready
The policy can be formalized further as billing matures